No.1 IT Solutions Ltd maintains this site (‘Site’, ‘www.no1itsolutions.com’, or ‘www.no1itsolutions.co.uk’) for your information, entertainment, education, and communication. Please feel free to browse the Site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern No.1 IT Solutions Ltd relationship with you in relation to this website.

The term ‘No.1 IT Solutions Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is No.1 IT Solutions Ltd, Basepoint, Canada House, 272 Field End Road, Eastcote, Middlesex, HA4 9NA. Our company registration number is 07217188 in England and Wales. The term ‘you’ refers to the user or viewer of our website.

Your access and use of the Site is subject to the following terms and conditions ('Terms and Conditions') and all applicable laws. By purchasing any of the services provided by No.1 IT Solutions Ltd as well as accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions below.

Intellectual Property

All Website, design, text and graphics belong to us. All copyright, trademarks and other intellectual property belong to us.

You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trademarks or copyrighted material without our express permission. However, you are permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.

Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statues.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Limitation of our liability

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.

We shall not be liable to you for any loss of profit; or loss of anticipated revenue; or loss of business; or any consequential or indirect loss.

Notwithstanding anything in these Terms and Conditions we do not exclude liability for:

• personal injury and death caused by our negligence
• fraud
• any liability under the Consumer Protection Act 1987

Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.

No.1 IT Solutions will not be liable to you for any loss or damage in circumstances where:

• There is no breach of a legal duty owed to you by the Supplier or by its employees or agents
• Such loss or damage is not a reasonably foreseeable result of any such breach
• Any increase in loss or damage resulting from breach by you of any term of this contract

Nothing in these conditions excludes or limits the liability of No.1 IT Solutions for death or personal injury caused by our negligence or fraudulent misrepresentation.

Complaints Procedure

We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards; please do not hesitate to contact us at the address No.1 IT Solutions Ltd, Basepoint, Canada House, 272 Field End Road, Eastcote, Middlesex, HA4 9NA. Our aim will always be to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.

Entire Agreement

These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.

Severance

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

Third Party Rights

A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

Force Majeure

We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Variation

No.1 IT Solutions Ltd may at any time revise these Terms and Conditions by updating this posting. Since you are bound by these Terms and conditions, you should therefore periodically visit this page to review the then current Terms and Conditions.

Law and Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Warranty

The product warranties do not apply to any defect in the Products arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer’s or Supplier’s instructions, or any alteration or repair carried out without the No.1 IT Solutions prior written approval.

Please note that any Products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.

All No.1 IT Solutions goods (i.e. desktop PC’s) have a 12 months warranty period from the date the goods were delivered (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

Technical Support

Our technical support service is governed by the following terms and conditions:

Authorisation:

You the client authorises No.1 IT Solutions to conduct an evaluation of the computer and provide an estimate of repair cost and timing. The evaluation is chargeable and no work beyond this evaluation will be charged without explicit client approval. Where necessary the client authorises No.1 IT Solutions Ltd, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.

Software Licenses:

Any software patches, upgrades or fixes applied to your system by our engineers are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned.

Liability Exclusions:

We do not have specific knowledge of your systems and their configuration. Whilst we will use our best efforts to minimise disruption to your systems, we cannot be responsible for any unforeseen consequences of our products and services.

No.1 IT Solutions Ltd shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will No.1 IT Solutions Ltd be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if No.1 IT Solutions Ltd has been advised of the possibility of damages or loss to persons or property. No.1 IT Solutions Ltd accepts no liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and No.1 IT Solutions Ltd agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at No.1 IT Solutions Ltd option, additional attempts by No.1 IT Solutions Ltd to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of No.1 IT Solutions Ltd services would be much greater if No.1 IT Solutions Ltd undertook more extensive liability.

No.1 IT Solutions accepts no responsibility or liability of failure by you to follow our reasonable advice, recommendations and instructions.

No.1 IT Solutions will not be responsible or liable for any losses you may suffer arising from your use of (or failure to use) any anti-virus software.

No.1 IT Solutions will not be responsible or liable for any loss that is not reasonably foreseeable.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

Confidentiality:

No.1 IT Solutions Ltd agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of No.1 IT Solutions Ltd subject to confidentiality agreements or as required by law.

We may record your conversations with our engineers for training or recording purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

Disclaimer:

Although all attempts are made to provide accurate, current and reliable information, you should recognise the possibility that errors may exist in the information available on this Web site. No.1 IT Solutions Ltd expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available on this Web site, and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available on this Web site does so at the person’s own risk.

Before following any advice or installing any software or hardware recommended or mentioned on this site, you are strongly encouraged to do a full backup of your data and system. No.1 IT Solutions Ltd shall under no circumstances be responsible for data loss or system failure.

Services and products advertised on this site may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.

Payment

Home (residential) customers – For services provided by us via the in store or call out option, we require payment in Cash only, as soon as the service(s) has been completed (i.e. same working day). All goods remain the property of No.1 IT Solutions Ltd until paid in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% per day after until such time as the balance is paid in full. We reserve the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000.00. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Business customers – For services provided by us via the in store or call out option, we require a signed purchase order from you before any services can take place. Acceptable methods of payment include Cash, Cheque with Bankers Card and BACS Transfer. Once the service(s) has been completed, our terms are payment in full within thirty days. All goods remain the property of No.1 IT Solutions Ltd until paid in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% per day after until such time as the balance is paid in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000.00. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a £40.00 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as and all outstanding monies are recovered in full.

Contact Details

For all information or any questions, please contact the No.1 IT Solutions Customer Support team:

No.1 IT Solutions Ltd
Basepoint, Canada House
272 Field End Road
Eastcote, Middlesex
HA4 9NA

Tel: 0203 384 5282

Fax: 0203 137 7371

Email: info@no1itsolutions.com